CONTACT US
Questions about an order, a return, or a piece you are still thinking about. Write to us and a person from our own team answers.
GET IN TOUCH
-
EMAIL US
SEND AN EMAILinfo@northsilkstudio.com
We read every message ourselves and reply within one business day.
-
CALL US
+31 6 42 28 71 54
Monday to Friday, 9:00 to 17:00 ET.
-
BEFORE YOU WRITE
Add your order number, a short description of the question, and a photo if it is about a product. One message is usually enough.
SEND US A MESSAGE
MOST COMMON QUESTIONS
-
HOW TO REACH US
Email info@northsilkstudio.com and get an answer within one business day.
-
RETURN WINDOW
You have 30 days from delivery to ask for a return.
-
STARTING A RETURN
Email us your order number and wait for the return address before posting anything.
-
REFUND TIMING
Refunds are processed within 10 business days of your return arriving.
-
DELIVERY TIME
Orders ship in 1 to 3 business days and arrive in 6 to 12.
-
TRACKING
A tracking link is in the confirmation email we send when your order leaves.
BUSINESS INFORMATION
Northsilk
Marienburghstraat 49, 7415 BN Deventer, Netherlands
Email: info@northsilkstudio.com
Phone: +31 6 42 28 71 54
Monday to Friday, 9:00 to 17:00 ET