Shipping policy

Shipping at Northsilk

This page explains where we ship, how long an order takes and what happens if a parcel goes missing.

Where we ship

We currently ship to the United Kingdom, the United States, Canada. If your country is not offered at checkout, email us and we will tell you whether we can arrange it.

Processing time

Orders are prepared within 1 to 3 business days. Business days are Monday to Friday and exclude public holidays. Orders placed over a weekend are picked up on the next business day.

Delivery time

After an order leaves the warehouse, delivery normally takes 6 to 12 business days. All delivery times are estimates. Customs, weather and busy periods can add a few days.

Shipping costs

Standard shipping is free on every order. Any express option, if offered at checkout, is priced there before you pay.

Tracking

You receive a confirmation email when your order is on its way, with a tracking link. It can take up to 48 hours before the first scan appears with the carrier.

Orders with several items

Items in one order can ship from different warehouses, so they may arrive in separate parcels on different days. You are never charged extra for this.

Import duties and taxes

Orders shipped outside the European Union may be subject to import duties, taxes or handling fees set by the destination country. These are not included in the price you pay us and are the responsibility of the person receiving the parcel.

Delayed or lost parcels

If your tracking has not moved for seven business days, or your parcel has not arrived within 20 business days of shipping, email info@northsilkstudio.com with your order number. We open a case with the carrier and send a replacement or a refund if the parcel is confirmed lost.

Wrong or incomplete address

Please check your address carefully at checkout. If an order is returned to us because the address was wrong or incomplete, we reship it once you have confirmed the correct address, or refund the order minus the shipping cost we incurred.

Changing or cancelling an order

Email us within 24 hours of placing an order if you need to change or cancel it. After that the order is usually already being prepared and has to follow our refund policy instead.

Questions

Northsilk
Marienburghstraat 49, 7415 BN Deventer, Netherlands
Email: info@northsilkstudio.com
We answer Monday to Friday, 9:00 to 17:00 ET.